Terms and Conditions
Welcome to Frame Perfect Top. By using our services, booking a session, or participating in our production and training programs, you agree to the following Terms and Conditions. Please read them carefully.
1. General
Frame Perfect Top is a professional media production and post-production service provider specializing in filmmaking, photography, and digital editing. By accessing our website, engaging in our services, or enrolling in workshops, you accept these terms.
2. Booking & Project Agreements
When booking a production service, photography session, or training program, clients agree to:
- Provide accurate and up-to-date registration details.
- Ensure all project requirements are communicated clearly before production begins.
- Adhere to deadlines and provide necessary assets in a timely manner.
3. Payments and Refunds
Payments
- All bookings and services must be paid in full before project commencement unless otherwise agreed.
- We accept credit/debit cards, bank transfers, and digital payment solutions.
Refund Policy
- Production Services: Deposits are non-refundable. Full refunds are only available for cancellations made at least 14 days in advance.
- Workshops & Training: Cancellations made at least 7 days before the scheduled session qualify for a 50% refund. No refunds for cancellations within 7 days.
- Digital Content & Editing: No refunds once editing work has commenced or digital content has been accessed.
4. Project Deliverables & Revisions
- All finalized work will be delivered based on agreed timelines and formats.
- Each project includes a specific number of revisions (as stated in the contract). Additional revisions may incur extra charges.
- Clients must review and approve work within 7 days of delivery; otherwise, the project will be considered finalized.
5. Use of Media & Intellectual Property
- Frame Perfect Top retains the right to use completed projects for promotional purposes unless otherwise agreed in writing.
- Clients receive rights to use the final project for personal or commercial purposes as outlined in the contract.
- Unauthorized reproduction, redistribution, or resale of our digital media without consent is strictly prohibited.
6. Privacy & Data Protection
We value your privacy. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data.
7. Liability & Dispute Resolution
- We are not liable for technical failures, delays caused by third-party services, or issues beyond our control.
- Any disputes will first be attempted to be resolved through negotiation. If unresolved, legal action will be governed by Ontario law.
8. Modifications
We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website.
9. Contact Us
For inquiries regarding these Terms and Conditions, contact us at:
📍 2034 Bay Street, Toronto, Ontario, M5J 2R8, Canada
📧 info@frameperfecttop.com
📞 +1 647-833-6770